Reeves Tree Surgeons

    Privacy Policy

    How we handle your data and protect your privacy

    Last updated: 25 October 2026

    Reeves Tree Surgeons Ltd ("we", "us", "our") provides professional tree care services across the West Midlands. We are committed to protecting your privacy and handling your personal data lawfully, fairly and transparently.

    This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018.

    Data Controller: Reeves Tree Surgeons Ltd

    Email: info@reevestreesurgeons.co.uk

    Telephone: 01527 874143

    Postal Address: [Insert your full registered business address here]

    1. Information we collect

    When you use our website, request a quote, or contact us, we may collect:

    • Identity & Contact Details – name, phone number, email, address/postcode.
    • Service Information – property details, tree information, and any photos you upload.
    • Communication Data – messages, emails, and call notes.
    • Technical Data – IP address, browser type, pages visited, cookie preferences.
    • Testimonials/Reviews – with your consent if you provide them.

    We do not collect or store payment card details via this website.

    2. How we use your data

    We use your data to:

    • Provide quotes and services you request.
    • Respond to enquiries and customer support.
    • Send booking confirmations and updates.
    • Improve our website performance and services.
    • Meet legal obligations (e.g., insurance, tax, safety).
    • Publish testimonials (with your consent).

    Legal bases: Contract, Legitimate Interests, Legal Obligation, and Consent (for optional uses like reviews or analytics).

    We never sell your data.

    3. Sharing your data

    We only share your data with trusted service providers ("processors") such as:

    • Website hosting providers (e.g., Loveable or other hosts).
    • Email and productivity tools.
    • Analytics tools (only if you consent).
    • Telecoms providers (for call handling).

    If required by law, we may disclose information to regulators or authorities.

    If data is transferred outside the UK/EEA, we ensure safeguards (such as Standard Contractual Clauses) are in place.

    4. Data retention

    • Quote requests/enquiries: up to 24 months after last contact.
    • Job records, invoices, insurance & H&S data: up to 7 years (legal/insurance).
    • Photos: kept only as needed for quoting or with your consent for marketing.
    • Cookie consent records: up to 12 months.

    After this, data is securely deleted or anonymised.

    5. Cookies

    Essential storage supports the website and your saved cookie choices. Optional measurement shares page visits, device information and successful quote completions with Google Ads, Google Analytics and Meta for advertising measurement, ad optimization and website analytics. We do not send your name, email, phone number, address or photos for advertising matching.

    Where permitted by your advertising choice and region, we save the advertising click identifier (GCLID), campaign source, landing page and referring website with your enquiry. A click identifier does not by itself prove which campaign produced a quote. In the UK, EEA, Switzerland, Canada (where province cannot be resolved), and unknown locations, optional tags remain blocked until acceptance. Elsewhere optional measurement may run unless you reject it or signal an applicable opt-out.

    We retain your visitor identifier, decision, time, region and the notice version shown as consent evidence. The enquiry includes its event-time choice and evidence reference. Withdrawal preserves earlier acceptance evidence but stops subsequent optional measurement; blocked events are not replayed. Use Cookie Settings in the footer to reject or change your choice at any time. Our published 12-month consent-record retention applies to these records; enquiry attribution follows enquiry retention. See Google’s use of advertising data.

    You can:

    • Accept/reject non-essential cookies via our cookie banner.
    • Change preferences anytime via the "Cookie Settings" link in the footer.
    • Manage cookies through your browser.

    The choices above cover optional analytics and advertising cookies.

    6. Your rights

    Under UK GDPR, you have the right to:

    • Access your personal data.
    • Correct inaccurate or incomplete data.
    • Request deletion ("right to be forgotten").
    • Restrict or object to certain uses.
    • Request transfer of your data.
    • Withdraw consent at any time.
    • Lodge a complaint with the ICO (Information Commissioner's Office): ico.org.uk / 0303 123 1113.

    To exercise these rights, email info@reevestreesurgeons.co.uk.

    7. Security

    We use industry-standard security measures (SSL/HTTPS encryption, access controls, secure hosting). While no system is 100% secure, we continually review our safeguards.

    8. Children

    Our services are intended for adults. We do not knowingly collect children's data. If you believe a child has provided information, contact us so we can remove it.

    9. Updates

    We may update this Privacy Policy from time to time. The latest version will always be published here with a "Last updated" date.

    Contact us

    📧 info@reevestreesurgeons.co.uk

    📞 01527 874143